We want every cup to be a great one. If you're not happy with your order, here's exactly how returns and refunds work.
30-Day Return Window
You may request a return within 30 days of delivery. To be eligible, items must be unopened and in their original packaging.
How to Start a Return
- Email 13713618728@163.com with your order number and reason.
- We'll reply within 24 hours (Mon–Fri) with return instructions.
- Ship the item back — once it arrives, we inspect and process your refund.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days of receiving the returned item. Your bank may take a few extra days to post it.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, you don't need to ship anything back in most cases — just send us a photo of the item and packaging, and we'll send a free replacement or full refund, your choice.
Non-Returnable Cases
- Opened or partially used products (for food safety reasons)
- Requests made more than 30 days after delivery
- Items returned without prior approval
Order Cancellations
Orders can be cancelled for a full refund any time before they ship. Once shipped, please use the return process above.
Questions?
Reach us anytime at support@inkeep.com — we reply within 24 hours, Mon–Fri.